Happy Update

I now have internet access at home. Problems resolved through the intercession (at long last) of an absolutely amazing tech-support guy named John. Truly, this guy was DEDICATED. He gave me his direct line if I had any further problems. Amazing.

I was out last night, and he left a message on my home machine, saying, “Please let me know if you had any problems uploading that program I told you about today…” Maybe this is good customer support and all, but I had had a helluva week in terms of getting anyone to help me, being transferred from Bangladesh to Ottawa … so his dedication was truly something.

He was so CALM, and so PATIENT, and also: CLEAR-HEADED. That was what I found comforting. He listened, he really listened to me (and by the time I got to him, I was pretty much beside myself with frustration) … but he listened through that, and I explained to him the issues … etc.

I still can hardly believe it. Internet access now seems a very very fragile thing that must never be taken for granted.

Thank you, John. Whoever you are. I wish I could send you a card.

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5 Responses to Happy Update

  1. peteb says:

    Woo-hoo!!

    Sometimes a human being appears when least expected.

  2. David Foster says:

    Too many companies fail to understand the importance of the customer service function, and mismanage it via idiotic policies & procedures. There is money to be made by those who learn to do it right.

  3. Laura (southernxyl) says:

    “He gave me his direct line if I had any further problems. Amazing.”

    You probably sounded cute.

    I think my southern accent is sometimes a plus, sometimes a minus in dealing with tech support people.

  4. Alex says:

    Listen. When my internet at home goes out, my world literally ends.

    What if he was cute? Hmm Sheila. John The Hot Tech Guy. Yum.

  5. Big Dan says:

    I could have been a hot tech guy, it was just all the computer stuff confused me.

    Also, I’m not hot.

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