I now have internet access at home. Problems resolved through the intercession (at long last) of an absolutely amazing tech-support guy named John. Truly, this guy was DEDICATED. He gave me his direct line if I had any further problems. Amazing.
I was out last night, and he left a message on my home machine, saying, “Please let me know if you had any problems uploading that program I told you about today…” Maybe this is good customer support and all, but I had had a helluva week in terms of getting anyone to help me, being transferred from Bangladesh to Ottawa … so his dedication was truly something.
He was so CALM, and so PATIENT, and also: CLEAR-HEADED. That was what I found comforting. He listened, he really listened to me (and by the time I got to him, I was pretty much beside myself with frustration) … but he listened through that, and I explained to him the issues … etc.
I still can hardly believe it. Internet access now seems a very very fragile thing that must never be taken for granted.
Thank you, John. Whoever you are. I wish I could send you a card.
Woo-hoo!!
Sometimes a human being appears when least expected.
Too many companies fail to understand the importance of the customer service function, and mismanage it via idiotic policies & procedures. There is money to be made by those who learn to do it right.
“He gave me his direct line if I had any further problems. Amazing.”
You probably sounded cute.
I think my southern accent is sometimes a plus, sometimes a minus in dealing with tech support people.
Listen. When my internet at home goes out, my world literally ends.
What if he was cute? Hmm Sheila. John The Hot Tech Guy. Yum.
I could have been a hot tech guy, it was just all the computer stuff confused me.
Also, I’m not hot.